"Thank you for calling Public Safety Crime Center. This is a distribution center for CarSmarti’s anti-theft and recovery program. My name is [AGENT NAME]. Is this the first time you're calling?"
"Ok and how did you hear about us; were you referred by your insurance company, did you receive a notice in the mail, or maybe you came across our website?"
"Perfect. Could you read me off the reservation number or ID from your mailed notice to see what's been activated for you? It starts with an 8 and it's ten digits long."
"Got it, thank you. Let me pull that up."
"Alright, I'm speaking with [NAME] and this is for your [YEAR MAKE MODEL] — is that right?"
ONLY IF "CARSMARTI" ISN'T BROUGHT UP IN YET"Real quick so there's no confusion later — Public Safety Crime Center sent you the notice, but the service itself is fulfilled by our partner CarSmarti. You'll see CarSmarti on your welcome package when it arrives."
DISREGARD IF ALREADY DISCLOSED - This disclosure must happen BEFORE the price reveal in Part 2. Brief, casual, in passing — not a moment, just a line. Then move directly into the pitch.
"If you received the notice in the mail, it's because there's been an increase in vehicle theft in your area, and you were sent a reservation for anti-theft enrollment with a promotional value attached to it. I'm happy to walk you through exactly what that means — and the reservation number is just how I find your specific file. If you're comfortable sharing it, I can give you everything in about two minutes."
Pitch philosophy: This is the lean version. Get to the close fast — assume the sale until they stop you. Save the value-building for rebuttals if they push back. Five short beats from start to "what's your email."
"Your Anti-Theft Enrollment Reservation is good through [DATE], and includes the $388 24-Hour Recovery Guarantee on your certificate."
"Three things come with it: vehicle lifetime access to the LPR recovery database which law enforcement will be able to use for recovery, a welcome package with paint-etching identification decals, as well as window warning stickers that identify the vehicle as being police traceable; which often will deter the thief from taking the vehicle in the first place. And lastly you will keep the written 24-Hour Recovery Guarantee."
"Speaking of the guarantee — take a quick, look at the bottom of your notice. You see that check made out to you for $388? Pick it up. That's your 24-Hour Recovery Guarantee Certificate, and it's yours to keep."
"If your vehicle is ever stolen and not recovered within 24 hours, that's your $388 refund — in writing. Hold onto it. Maybe put it with your insurance papers, somewhere safe — because if you ever need to redeem it, that's the document you'll use."
This is the reciprocity moment. The customer is now physically holding a $388 check with their name on it — they've already accepted a tangible "gift." The psychological pull to give something back (i.e., say yes) is real. Don't rush past this — let them physically pick it up.
"Now the enrollment itself — standard rate through CarSmarti is $637, but with your reservation it's a one-time $249. Flat fee. Tax included. No monthly, no yearly, no renewals. Lifetime coverage for as long as you own this vehicle."
"All I need is a credit or debit card and I can have you set up in under five minutes. But first; what's the best email to send your confirmation to?"
Note: assume the sale. You ask for the email, not for permission. If they say yes and give the email — you're in Part 3. If they push back — you're in the rebuttal library (right column). The pitch is done either way.
"Let me confirm the address we have for you — is it still [ADDRESS]?"
"Ok and I'm ready for the card number whenever you're ready."
"Before I process this — do you have any other vehicles in your household? I can add them right now for just $50 each. That's a big discount the standard rate for each vehicle at $637, and also from adding them separately later, which is $69 each after today. Would you like to add any now?"
"Last step. I need to get a quick verbal confirmation. I'll read this part and then I just need a clear yes to move forward."
"Mr./Mrs. [LAST NAME], you are authorizing Public Safety Crime Center, with fulfillment by our service partner CarSmarti, to charge your [CARD TYPE] card ending in [LAST FOUR] a one-time amount of $[AMOUNT] today. Bring up future set dates if it's a 3 month payoff of activation"
"This enrolls your [YEAR MAKE MODEL] in the CarSmarti Anti-Theft Enrollment Program for the lifetime of your vehicle ownership, including vehicle lifetime access to emergency LPR recovery activation. Anytime your vehicle is reported stolen to police, one phone call to CarSmarti with the police report flags your plate in the national LPR recovery network within minutes."
"No recurring charges, no monthly fees, no annual fees, tax included. The charge on your statement will appear as CarSmarti, not Public Safety Crime Center."
"You will receive a welcome package from CarSmarti via USPS within 7 to 10 business days. And the 24-Hour Recovery Guarantee Certificate you received in the mail becomes active the moment we complete this enrollment — so from the moment I hit submit, your vehicle is covered by the guarantee."
"You also have 30 days from today to cancel for a full refund, no questions asked. Public Safety Crime Center and CarSmarti are not affiliated with or part of any government agency, the dealership, or the vehicle manufacturer."
"Do I have your authorization to process the charge?"
"Perfect. Your transaction has been approved and your enrollment is active."
"Check your email in the next couple of minutes. You'll see a confirmation from CarSmarti — that's your primary record of enrollment until the welcome package arrives. If you don't see it, check your spam folder."
"Your welcome package ships via USPS in a 6x9 envelope, and you should expect to receive it within 7 to 10 business days. Inside you'll find your window stickers, identification decals, information on the 24-Hour Recovery Guarantee in writing, membership cards to cut out and keep in your wallet and CarSmarti customer service contact info."
"Your LPR network access is active as of right now. If anything happens between now and when your package arrives, you're already covered — just call PSCC or CarSmarti directly."
"Before I let you go — anything else I can help you with today?"
"Quick favor — do you use Google or Facebook? If you felt I did a good job today, would you leave a quick review? It really helps the team get credit for the calls we handle well. I can text and email you the link right after we hang up."
"Thank you, I really appreciate it. Have a great rest of your day and drive safe out there."
"I completely understand, and honestly most people say that at first — the notice looks unusual, I get it. But can I take 60 seconds to explain what the $388 guarantee certificate actually is? Because you're holding it in your hand right now, and it's yours whether you enroll or not. I just want to make sure you know what you have."
"That's a fair question — you should be skeptical. CarSmarti is a registered company, and you can verify us at carsmarti.com right now while we're on the phone. You can go check our website or CarSmarti's. On PublicSafetyCrimeCenter.com you'll find our founders listed; one whom is a combat veteran; you'll also find a searching ability to search your area for recent crime. And keep in mind; when services are activated there is also 30-day cancel policy; which means if you enroll and decide it's not for you, full refund, no questions."
"PSCC is a research and development company that handles outreach and enrollment for different companies — we're the ones who sent you the notice. The actual anti-theft service is fulfilled by CarSmarti, which is who you'll see on your welcome package and your card statement. Two companies, one enrollment."
"Absolutely — this is a decision worth discussing. Here's what I'd suggest: you have 30 days to cancel for a full refund. So you can enroll now, talk it over tonight, and if either of you decides it's not right, one phone call cancels it. That way your reservation rate is locked in and the guarantee starts today."
"That's smart — keep your GPS, it's great for everyday stuff like finding where you parked or tracking family use. But here's the thing with theft: GPS is older tech, and professional thieves come prepared. Signal jammers are sold online for under a hundred bucks, and they know exactly where factory systems like OnStar are located. First thing they do is kill the signal.
That's why recovery needs a layered approach. LPR works completely differently — we flag your plate across the national license plate reader network, and police cruisers with dash-mounted readers spot your vehicle in real time. No signal to jam, no battery to pull. It's the backup that keeps working after they've defeated your GPS.
Keep the GPS. Just don't let it be your only layer."
"Of course. But I want to be upfront — your reservation rate of $249 is tied to your expiration date of [DATE]. After that, enrollment goes to the standard CarSmarti rate of $637. If you call back before then you're fine, but I can't guarantee you'll get this same rate if you call after."
"I hear you. Let me put this in perspective — most vehicle recovery services hit you with monthly or annual fees that add up fast, or they come free with the car but expire after a few years and suddenly you're either stuck in a subscription or, worse, driving around with no coverage because you forgot it lapsed. With us, it's $249 one time and you're covered for as long as you own the vehicle. No renewals, no surprise charges, nothing to forget.
And if $249 up front is the hurdle, we can split it into 3 payments of $83 — would that help make it easier? Either way, remember you're holding a $388 guarantee. If the worst happens and your car isn't recovered, you get back more than you paid. You actually come out $139 ahead."
"We do offer to break the one-time payment of $249 into 3 monthly payments of $83 — So it would only be $83 today and then 2 following payments of $83 over the next 2 months, and then you're done; and again that's for the same package and you'll have the services for as long as you own the vehicle. Does that help you out?"
"I totally get that — big purchase, last thing you want is another expense. But think of it this way: you just made a major investment. This protects that investment for a one-time $249. No monthly drain. And if anything happens in the first 24 hours after a theft, the $388 guarantee kicks in. Most people wish they'd done this before something happened, not after. It will almost definitely cost you way more in time and money; then $249 if your vehicle is stolen; even with the most comprehensive insurance plans out there."
"It does — insurance pays out after the car is gone. What we do is try to get the car BACK. Insurance is your financial safety net. LPR recovery activation is your physical recovery tool. They work together. And the $388 guarantee is on top of whatever your insurance pays."
"I hope you're right. But here's what the data shows — vehicle theft is up across the board, not just in high-crime areas. Organized rings specifically target suburban areas because the cars are newer and people are less cautious. Your [YEAR MAKE MODEL] is exactly the kind of vehicle that gets targeted."
"Fair question. Here's the simple version: if your car is stolen, you call us. We take your police report number, flag your license plate in the national LPR recovery network — it's the same technology as the camera system on police cruisers that reads plates in real time; this is a separate database for them to use — Your plate goes from invisible to actively searched, nationwide in seconds. On top of that, you get the $388 guarantee — if the vehicle isn't found within 24 hours, that check becomes a real refund."
"Your car came with factory anti-theft — probably a GPS, with maybe even an immobilizer chip in the key fob and maybe an alarm. That stops casual theft. What it doesn't do is help you recover the vehicle once a professional gets past it. That's where LPR recovery activation comes in — it's the layer between 'my car is gone' and 'law enforcement is actively looking for it.'"
"Take your time. But before you go — what specifically are you thinking about? Is it the price, or is it more about whether you need it? Because if it's the price, I want to make sure the math makes sense to you; and I may have another option on the cost mattering on your qualifications. but if it's whether you need it, I'll tell you what I tell everyone... (pause) I've been here long enough to see and hear what people go through when their vehicle is taken from them. It's horrible to get anything stolen but your vehicle often hits different. It's an expensive item and process. Right now, you look outside and hopefully the vehicle is sitting pretty; and safe. If the vehicle the vehicle wasn't sitting there as expected we'd be having a whole different conversation. Most find that this type of service is better to have a not need; then to need and not have. It's about being proactive and gaining that peace of mind. (Go For Close)
"Absolutely — the welcome package has everything in writing. Full terms, an explanation and terms for the guarantee certificate, CarSmarti contact info. And if you enroll today, the 30-day cancel window means you can review everything when it arrives and cancel with one phone call if it's not what you expected. Nothing to lose."
"Totally understand. The enrollment itself takes under five minutes — I just need an email, a card, and a quick verbal confirmation. If you have five minutes now, I can get you set up and you're done. If not, I want to be honest — calling back means going through the queue again, and your reservation rate of $249 is only guaranteed through [DATE]."
"Done — I'll remove you from all future mailings right now. Before I do, just so you know: this is usually the only time we'll reach out about this reservation. Once it expires on [DATE], the $249 rate and the $388 guarantee are gone permanently. If you ever want to enroll after that, it's $637 through CarSmarti.com directly. I'm removing you now — is that what you'd like; or maybe you'd like some information before you make your final decision?"